Terms and Conditions applicable to vendors using SLASH.

These terms and conditions are the contract between you and SLASH ("us", "we", etc). By joining SLASH as a seller/ vendor or using Our Website, you agree to be bound by them.

SLASH is a trade name of Slashpay Nigeria Ltd, ABN 36 623 710 841, whose Registered office is at Suite TF15, Olive Plaza, 914 Ahmadu Bello Way, Wuse, Abuja, Nigeria.



SLASH is a decentralized marketplace that connects buyers and sellers to facillitate and secure their transaction using SLASH Escrow. 

Any guidance we provide as part of our Services, such as pricing, listing, and sourcing is solely informational and you may decide to follow it or not. Also, while we may help facilitate the resolution of disputes, SLASH has no control over and does not guarantee: the existence, quality, safety or legality of items advertised; the truth or accuracy of users' content or listings; the ability of sellers to sell items; the ability of buyers to pay for items; or that a buyer or seller will actually complete a transaction or return an item.

1. Definitions


means the textual, visual or audio content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations. It includes content such as advertising material, and all other product or service related material Posted by you.

"Our Website"

means any website of SLASH, and includes all web pages controlled by us.


means place on or into Our Website any Content or material of any sort by any means.


means any item offered for sale by you on Our Website, whether physical goods or downloads.


means all of the services available from Our Website, whether free or charged.

2. Our contract

  • The relationship between us is solely that:
    • in consideration of a fee charged by us, we provide for you an Internet market place as an arm's length contractor.
    • we act solely as an escrow agents between you and the buyer.
    • we are not partners or joint venturers.
  • If you place a Product for sale on Our Website, you do so subject to these terms.
  • We may change this agreement in any way at any time. The version applicable to your contract is the version which was Posted on Our Website at the time that the contract was made.
  • Subject to this agreement and to the procedures set out on Our Website, you may enter a Product for sale through Our Website.

3. Your Product placement

You agree that you will:

  • not place any Product for sale which is not of merchantable quality or which requires for its setup or use a level of technical expertise which is not fully explained to a customer before purchase.
  • not re-place any Product we remove from offer for sale.

4. Delivery

  • Deliveries of hard copy and physical Products are made from your premises/ warehouse, by post or by a carrier instructed by you subject to the contract between you and your customer.
  • When issuing an invoice to the buyer, you will include the shipping fee in the payable amount.
  • Notification of order fulfillment will be automatically sent to the customer by adding a tracking number and marking the order as shipped.
  • If at any time, any customer notifies you of non-delivery within the time scale offered by you, you must investigate within 24 hours and inform the customer that you are doing so, you need to either provide additional tracking details or offer a resolution, such as a replacement or a refund. If the buyer got their item but it’s faulty, damaged, or doesn’t match the listing description, you will need to work with them to resolve their issue according to your Policy. If they changed their mind, how you can respond (and who pays for return shipping) depends on your return policy.

5. Product returns / Disputes

If the buyer is requesting to return an item for "change of mind" (or "remorse") reasons, your return policy will apply – including which party is responsible for return postage costs. You may at your discretion accept or deny a remorse return request if it falls outside your return policy.

You acknowledge that we may automate some aspects of the returns process, if no reply is received to a return request within 24 hours. You also acknowledge and agree that we may exercise our reasonable discretion to make a final decision on any returns where a buyer and seller cannot come to agreement.

You agree that you will:

  • try you best to reply to the buyer within 48 hours to any return claims or disputes, if no response is received within 48 hours, SLASH will have to step in to find a solution;
  • comply with the law relating to the contract between you and your customer, relating in particular to your obligations to provide full information and accept cancellation and returns (according to your policy). You can set your own returns and refunds policy from you Seller Portal.
  • when you have an obligation to approve return to a customer for any reason, you will do so as provided by your returns & refunds policy.
  • in the event that a Product ordered is not available, you must tell your customer and offer a replacement product or refund any money paid;
  • provide information to us in respect of any claim for non-delivery and any dispute as to payment, so as to enable us to identify the possibility of fraud.

6. The selling procedure

  • When setting up your shop, it is important that you set up your own terms and conditions for buyers, such as return & refund policy. You can do this from your Seller Portal, just go to your business settings and you will find your return policy section. It's important that you clearly specify the terms and conditions of the sale in your listing so that buyers know what to expect. Please make sure to include the following details in your listing:
    • Return policy
    • Terms of the transaction
  • SLASH is not responsible for the fulfillment of your contract to sell a Product.
  • You will receive a message by email, SMS and push notification at the time of each sale, providing full information about that sale.
  • You agree to tell the buyer, through your Seller Portal, if at any time your supply is exhausted.

7. Goods and services tax

  • Buyers and sellers are generally responsible for any Goods and Services Tax (GST), sales tax, or other taxes that apply to items on Our Website. For more information about your tax obligations, please contact the Australian Taxation Office.

    In any jurisdiction where SLASH has an obligation to collect tax on consumer purchases:

    • SLASH may add the applicable tax to the item price displayed to the buyer;
    • SLASH will display the tax amount at checkout once the buyer's order and delivery address are confirmed, and this will be included in the order total paid by the buyer;
    • SLASH will collect this amount via any means available to us and remit the tax to the relevant authority.


  • As a Seller, you acknowledge and agree that where SLASH has an obligation to collect tax on consumer purchases and that we may not report tax collected to you.

8. Our commission and payment to you

  • Joining SLASH as a Seller and posting items for sale is free. We do retain a proportion of each sale, which at the moment is 1-3% percent, this amount may change at any time, but you will be informed by email if any changes are made.
  • Our fees and commissions are payable on demand. You irrevocably authorise us to deduct them from sums paid to us by your buyer.
  • We will pay you within 2 working days of complete of order.
  • If in our discretion we believe that your performance as a seller results in a significant number of charges back and / or buyer disputes or if we believe you are in breach of this agreement, we are free to hold back payments to you until we are satisfied that disputes have been settled and / or breach rectified.

9. Advertising your Product

If you accept our offer to advertise market or promote your Product, the following conditions apply.

  • We may use the services of a specialist Internet marketing business associated with SLASH.
  • Without prior consent of the other; neither we nor you will contract with any other person or company for specialist services. Here your obligation is limited to the extent of the price charged and due to us.
  • The price charged to you will include all payments we make to others.
  • We give no guarantee as to the success of any advertising placed.
  • We might post your products information including images and videos on our social media platforms.

10. Your Product warranties

  • You warrant that any Product you place on Our Website for sale:
    • is not: illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to any third party;
    • does not offend against the law of any country whose citizens might purchase it;
  • You warrant that you own the copyright of any Content you place on Our Website for sale, or that you have the permission of the copyright owner:
    • to enter or upload that Content;
    • to receive the net proceeds of such sales as arise.

Ready to take action? Download The App!

We designed and tested prototypes that helped identify pain points in the account creation process. Together, we shaped the new standard.