In the event of a dispute between a buyer and a seller on the decentralized marketplace, both parties are encouraged to resolve the issue amongst themselves within seven days. If the dispute remains unresolved after seven days, the marketplace arbitrator will step in and provide a judgement.
If either party is not satisfied with the marketplace arbitrator's decision, they may escalate the matter to the Lagos state arbitrator court where the dispute will be further resolved.
It is important to note that all parties must comply with the rulings made by the arbitrator(s), whether it be on the marketplace or at the Lagos state arbitrator court. We encourage all buyers and sellers to work together in good faith to resolve any disputes that may arise in the course of their transactions.
We designed and tested prototypes that helped identify pain points in the account creation process. Together, we shaped the new standard.